Ann Funai, CIO at IBM, and Juan Perez, CIO at Salesforce, discuss why IT leaders should care about agentic AI governance, highlighting Agentforce, the agentic layer of the Salesforce platform for deploying autonomous AI agents across any business function.
They emphasise the need for robust guardrails, agent-centric architecture, and understanding data flows and access controls that recognise the roles and permissions of users.